Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch in 1-5 business days after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination.
The following delivery time includes processing time：
Country
|
Shipping Time
|
|
United States
( Except Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, United States Virgin Islands)
|
8-12 Work Days |
|
United Kingdom, Germany, France, Mexico, Spain（Except Baleares, Las Palmas, Santa Cruz)
|
6-12 Work Days |
|
Australia, Canada, Itay
|
12-18 Work Days |
|
Switzerland, Denmark, Ireland, New Zealand, Belgium, Austria, Sweden, Netherlands, Norway, Portugal
|
15-25 Work Days |
|
Japan, Korea （If you fill in the correct tax ID number, it only takes 8-10 days to receive it.） |
8-18 Work Days |
|
The Middle East（Saudi Arabia, United Arab Emirates, Qatar, Oman, Kuwait, etc.） |
20-30 Work Days |
| India |
12-22 Work Days |
South America （Colombia, Guatemala, etc.）
|
20-30 Work Days |
*During peak seasons and promotional sales, delivery might take a little longer.
HOW CAN I TRACK MY ORDER?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
You will also be able to track your order in your account.
Tax And Duties
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the package reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a package due to import duties or taxes.
We only charge taxes and fees for the following EU countries:
Taxes and fees charged shall be interpreted by the EU organizations.
How To Change My Delivered Address?
Once you realized your delivered address is wrong, please contact our Customer Care (service@stepssex.co.uk) immediately! We will help to change your delivered address before dispatch. Please kindly note that we can't change the address once the item was dispatched.
Is My Package Discreet?
Please don't worry about if people will know what you purchased. We take care of your privacy as 100% discreet. Each order will be shipped in plain packaging with no reference to anywhere or anything inside. No one knows what great babe you've bought.
We would love to hear from you, contact us on:
Email:service@stepssex.co.uk
